Teller Ltd, trading as Teller, is a company registered in England and Wales. Our registered office is 77 East Rd, Studio Shoreditch BSL, London, N1 6AH. In this page, “Teller”, “we”, “us” and “our” mean Teller Ltd.
Questions about these terms or how we use personal information can be sent to contact@toldbyteller.com.
Website Terms of Use
1. Using this website
These terms apply when you visit toldbyteller.com (the “site”). By using the site, you agree to them. If you do not agree, please do not use the site.
You may use the site to learn about Teller, view our work and contact us about a project. The site is provided for general information. It is not an offer to provide services, and nothing on it creates a client relationship or other contract with Teller.
Any project we undertake is governed by a separate written agreement, estimate, statement of work or purchase order. If there is any conflict between that agreement and these website terms, the project agreement takes priority for that project.
2. Our work and intellectual property
Unless stated otherwise, Teller owns or licenses the site and its contents, including its name, identity, design, written copy, graphics, photography, films, edits, showreels and compilations. The work shown may also contain material owned by our clients, agencies, creative partners, directors, crew, performers or other rights holders. Their rights remain theirs.
You may view the site and share links to its public pages. You may not copy, download, edit, republish, distribute, screen, sell or commercially exploit any part of it without permission from the relevant rights holder. You must not use the site or its contents for automated extraction, scraping, text or data mining, or the training or development of artificial-intelligence models without our prior written consent.
Nothing on the site grants a licence to use Teller’s name, branding or work, or the names, branding or work of any client or third party.
3. Acceptable use
You must not misuse the site or do anything that could damage, disable or compromise it. This includes attempting unauthorised access; introducing malicious code; interfering with another person’s use; impersonating someone else; or using the site in a way that is unlawful, fraudulent or infringes another person’s rights.
You may link to a public page on the site in a fair and lawful way, provided you do not suggest an association, approval or endorsement that does not exist. We may ask you to remove a link where we reasonably consider it misleading or harmful.
4. Third-party services and links
The site may include links to other websites or films and other content delivered by third-party platforms. We do not control those services and are not responsible for their availability, security, content or privacy practices. A link or embed does not amount to our endorsement. Please review the relevant provider’s terms and privacy information before using its service.
5. Availability and accuracy
We take reasonable care over the site, but we do not promise that it will always be available, uninterrupted, secure or free from errors. Portfolio information may become out of date, and we may change, suspend or remove any part of the site without notice.
6. Our responsibility
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you use the site for business purposes, to the fullest extent permitted by law we are not liable for loss of profit, revenue, business, contracts, opportunity, goodwill or reputation, or for indirect or consequential loss arising from use of, or inability to use, the site.
If you are a consumer, we are responsible for loss that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses, and nothing here affects your statutory rights.
7. Changes to these terms
We may update these terms as the site or the law changes. The date at the top shows when they were last revised. Your continued use of the site after an update means the revised terms apply from your next visit.
8. Governing law
These terms are governed by the law of England and Wales. If you use the site in the course of business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you retain any mandatory protections and rights to bring proceedings available to you under applicable law.
Privacy Notice
1. What this notice covers
Teller Ltd is the controller of the personal information described in this notice. It explains how we use information about website visitors, prospective clients, clients and agency contacts, suppliers, freelancers, crew and other business contacts.
If you appear in, work on or apply to work on one of our productions, we may give you a more specific privacy notice. That notice will take priority where it covers the same use of your information in more detail.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and professional details: your name, email address, telephone number, job title, company and professional profiles.
- Enquiry and project information: briefs, budgets, timings, preferences, attachments and correspondence you send to us, together with records of meetings and decisions.
- Relationship and production information: information needed to plan, commission, produce and deliver work; manage clients, agencies, suppliers, freelancers and crew; process payments; and maintain project records.
- Technical information: your IP address, browser and device information, approximate location, referral source, pages viewed, interactions, and security or server logs. We collect this only to the extent our site and chosen technologies generate it.
- Marketing information: your communication preferences and a record of whether you have opened or interacted with a communication, if we use that functionality.
We usually receive this information directly from you. We may also receive it from a colleague, client, agency, production partner, service provider, publicly available source or professional networking platform.
Please do not send sensitive information — such as health information, biometric data or details about race, ethnicity, religion, sexuality or trade-union membership — through a general enquiry unless it is genuinely necessary and we have agreed an appropriate way to receive it.
3. How and why we use information
We use personal information only where we have a lawful reason. The principal uses and legal bases are:
| What we do | Our legal basis |
|---|---|
| Respond to enquiries, discuss a brief and prepare a proposal or estimate | Steps you ask us to take before entering a contract, where the contract would be with you; otherwise our legitimate interest in responding to business enquiries and developing new work |
| Plan, produce and deliver projects; communicate with clients, agencies, suppliers, freelancers and crew | Performance of a contract where you are a party to it; otherwise our legitimate interest in running projects and managing professional relationships |
| Administer contracts, purchase orders, invoices, payments and business records | Performance of a contract, compliance with legal obligations, and our legitimate interest in sound business administration |
| Operate, secure, maintain and troubleshoot the site and our systems | Our legitimate interest in providing a reliable and secure service, preventing misuse and understanding technical performance |
| Measure and improve the site and its content | Your consent where required; or our legitimate interest in improving the site where the law permits the relevant technology without consent and its safeguards are met |
| Send relevant news or business-to-business marketing | Your consent where required; otherwise our legitimate interest in developing our business and keeping professional contacts informed, subject to applicable direct-marketing rules and your right to opt out |
| Protect our rights, manage risk, meet regulatory duties and establish or defend legal claims | Compliance with legal obligations and our legitimate interest in protecting Teller and others |
Where we rely on legitimate interests, we consider the impact on you and do not use your information where your rights and interests override ours. We do not sell personal information.
4. Cookies, analytics and embedded films
This site does not currently use tracking or analytics cookies. The only choice we store in your browser is your day or night display preference, held in local storage on your own device. It does not identify you, and it is never sent to us or shared with anyone else. Your browser lets you clear this at any time; doing so simply resets the display preference.
Our portfolio includes films hosted by Vimeo, a third-party video provider. The Vimeo player is not loaded until you choose to press play on a film, so nothing is requested from Vimeo before that point. Playing a film may allow Vimeo to receive information such as your IP address, device details and viewing activity, under Vimeo’s own privacy policy.
If this changes and the site begins using non-essential cookies or analytics, we will add a way to manage your choices here and update this notice accordingly.
5. Who we share information with
Where necessary for the purposes above, we may share information with:
- providers of website hosting, email, cloud storage, collaboration, analytics, video hosting, IT support and security services;
- clients, agencies, production partners, freelancers, crew, locations, post-production partners and other project suppliers;
- accountants, lawyers, auditors, insurers, banks and other professional advisers;
- regulators, courts, law-enforcement bodies or other authorities where required; and
- a prospective buyer, investor or adviser if Teller is involved in a restructuring, sale or transfer, subject to appropriate confidentiality arrangements.
We ask service providers acting on our behalf to protect personal information and use it only for the services they provide to us. Some recipients, such as clients, professional advisers or platform providers, may act as controllers in their own right.
6. International transfers
Some of our providers or project partners may process personal information outside the UK. Where the destination is not covered by UK adequacy regulations, we use an approved safeguard where required — such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses — and assess whether further protections are needed. Contact us if you would like more information about the safeguards relevant to your information.
7. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose collected, including legal, accounting, insurance and dispute-resolution requirements. As a working guide, we normally keep:
- enquiries that do not become projects for up to 24 months after the last meaningful contact;
- client, supplier and project records for the life of the relationship or project and normally for six years afterwards;
- financial and tax records for the period required by law, normally six years;
- marketing contact details until you opt out or they are no longer relevant, while retaining the minimum information needed to honour an opt-out; and
- technical logs and any future analytics or cookie data for the periods stated in our cookie controls or provider table, once either exists.
We may retain information for longer where a claim, legal hold or regulatory requirement applies. When information is no longer needed, we delete or anonymise it.
8. Security
We use proportionate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No online service is completely secure, so please use care when sending confidential material by email and contact us if you would prefer to arrange another method.
9. Your rights
Depending on the circumstances, UK data-protection law may give you the right to:
- ask for a copy of the personal information we hold about you;
- correct information that is inaccurate or incomplete;
- ask us to delete your information;
- restrict how we use it;
- receive or transfer certain information in a portable format;
- object to processing based on legitimate interests; and
- withdraw consent at any time where we rely on it, without affecting earlier lawful use.
You can object to direct marketing at any time. We will stop using your information for that purpose.
To exercise a right, email contact@toldbyteller.com. We may need to verify your identity, and some rights are subject to legal conditions or exemptions.
You also have the right to complain to the UK Information Commissioner’s Office. Details are available at ico.org.uk/make-a-complaint. We would welcome the opportunity to address your concern first, but you do not have to contact us before approaching the ICO.
10. Automated decisions and children
We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.
The site is intended for a professional and general audience, not for children under 16. We do not knowingly collect personal information from children through the site. Production-specific arrangements involving children are handled separately with the appropriate permissions, notices and safeguards.
11. Changes and contact
We may update this notice to reflect changes to our work, the site or the law. We will post the revised version here and change the date at the top. If a change materially affects how we use information already collected, we will take further steps where required.
For privacy questions or requests, contact:
Teller Ltd
77 East Rd, Studio Shoreditch BSL, London, N1 6AH
contact@toldbyteller.com